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Atlas product documentation has undergone a migration to the Atlas Systems Support page. We are working internally to try and redirect Prometheus articles. Please take this time to fix any links you have directing users to Prometheus as soon as possible. We will provide an update on deadlines for Prometheus access when we have more information on how that will work. If you have any questions please contact support@atlas-sys.com.

Before updating, check server and workstation requirements for the new version by reviewing the Ares 4.7 Release Notes and Ares Hardware and Software Requirements.

Scheduling an Update

If you are hosted by Atlas Systems, you need to schedule a server update before you can use the new Ares client. There may be a brief period of downtime while the server update runs. The downtime is usually brief enough that you do not need to communicate it to end users ahead of time.

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Contact Atlas to schedule your update at service@atlas-sys.com or 800-567-7401 x1.

Updating the Server

Self-hosted sites should update their server using the AresServerSetup.exe file which will be provided by your Atlas Customer Service Agent. This file is a combination installer/updater that will install Ares on a server if not installed or update to the latest version.

See Ares 4.7 Update Procedures for instructions on running the server setup file for the latest version (Ares 4.7).
If you are currently operating off a version prior to Ares 4.6, please update the previous versions sequentially before updating to 4.7.

The Ares Client and other user components like the Customization Manager will need to be installed separately.

Updating the Client

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You cannot install new versions of the Ares client until your Ares server has been updated.

You will need to use the client installer to update your client machines to the new version. Download and run the Ares client setup file from Ares 4.7 DownloadsThe default installation folder for the client is C:\Program Files\ares. The Ares client, Staff Manager and Customization Manager all have to run locally and cannot run from a share drive.

See Installing the Ares Client for instructions on running the client installer.