Once an item is at the status of Awaiting Customer Contact, email notifications will be sent automatically to patrons that have a notification method of E-mail. The ILLiad System Manager will check for items at this status every 5 minutes and send the notifications.
Several default email templates for Loans were added to the Customization Manager (starting in ILLiad 8.5) as database templates to facilitate this:
The following templates for Articles were also added. These templates only apply to users who do not receive Electronic Delivery (the Electronic Delivery option on their User form is set to No) and will receive hard copy Articles. The elecdel.txt file is used as the template for Electronic Delivery.
A list of these A list of email notification templates can be viewed and edited by going to the ILLiad Customization Manager under the E-mail Notification Templates tab then clicking Edit. If you do not want ILLiad to send one or more of these emails, simply delete those templates. This is done by selecting a template from the list and clicking Delete.
Image RemovedImage Added
Manually Contacting Customers
For patrons with a notification method of Phone or Mail, you are able to manually update the status of their requests to Contacted via Phone. These items will remain at the status of Awaiting Customer Contact until they are manually updated.