Receiving Non-OCLC Requests
For non-OCLC requests, you will need to check in these articles manually. You will receive an email from the lending library with the Article Exchange URL and password which you will need to complete this process. Once the article is checked in, ILLiad will automatically pull the article from Article Exchange, place it in the correct location, and notify the patron.
Awaiting Article Exchange Retrieval
Article Exchange Retrieval is a queue in the Article Exchange workflow for borrowing. The status usually occurs right before the Delivered to Web status. In addition, if a temporary issue exists, you can re-route the request this status.
If this queue is not available for routing, the status will have to be added as a custom queue. For more information on adding custom queues, please see the Creating Custom Queues article.