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Zen Section

Receiving Non-OCLC Requests

For non-OCLC requests, you will need to check in these articles manually. You will receive an email from the lending library with the Article Exchange URL and password which you will need to complete this process. Once the article is checked in, ILLiad will automatically pull the article from Article Exchange, place it in the correct location, and notify the patron.

  1. Under the Borrowing ribbon, click on Check In From Lending Library.
  2. Search for and locate the correct transaction.
  3. Copy the URL you received in the email from the lending library and enter it into the Article Exchange URL box.
  4. Copy the password you received in the email and enter it into the Article Exchange Password box.
  5. Click Check In.
    This request will be temporarily moved to the queue Awaiting Article Exchange Retrieval. After a short amount of time, the system will automatically move the request to Delivered to Web and notify the patron.


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Awaiting Article Exchange Retrieval

Article Exchange Retrieval is a queue in the Article Exchange workflow for borrowing. The status usually occurs right before the Delivered to Web status. In addition, if a temporary issue exists, you can re-route the request this status.

If this queue is not available for routing, the status will have to be added as a custom queue. For more information on adding custom queues, please see the Creating Custom Queues article.

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