Document Delivery requests are submitted to the system in the same ways as Borrowing requests and initially display in the ILLiad client in the Borrowing module. During processing, the requested items are identified as being owned by the local library system. The decision about whether to route to Document Delivery or Cancel the transaction as owned is often based on patron type, patron location, and whatever other criteria that an institution wishes to govern the Document Delivery process.
To help prevent multiple staff users from processing a request at the same time, a request is moved into the Request In Processing status when it is opened from a Request Processing Queue. This status change will keep that request from displaying in the queue list and being readily available for processing from that list.